User:Kleinjr

From WICSA Conference Wiki

John Klein has been developing software for more than 20 years. In 2008, he joined Carnegie Mellon University’s Software Engineering Institute, where he where he works as a Senior Member of Technical Staff in the Architecture-Centric Engineering Initiative.

Before joining SEI, John was a Chief Architect for Avaya’s Communications Applications, where his responsibilities included the creation and enhancement of the Customer Interaction Software Product Line architecture. Prior to that, John was a software architect at Quintus, where he designed the first commercially successful multi-channel integrated contact center product and managed the technology integration of the product portfolio as Quintus acquired two other companies. Before joining Quintus, John worked for several companies in the video conferencing and video networking industry. He began his professional career at Raytheon, where he developed hardware and software solutions for radar signal processing, multi-spectral image processing, and parallel processing architectures and algorithms.

He holds a BE degree from Stevens Institute of Technology, and a ME degree from Northeastern University. John is a Senior Member of the ACM and and a member of the IEEE Computer Society.

John can be reached at john.klein at computer.org.